A selection of our most

Frequently Asked Questions

What are your opening hours?

Monday: 09:00 - 17:00

Tuesday: 09:00 - 17:00

Wednesday: 09:00 - 17:00

Thursday: 09:00 - 17:00

Friday: 09:00 - 17:00

Saturday: 09:00 - 12:00

Sunday: Closed

Is your packaging plastic-free?

Looking after the environment is extremely important here at Pet Storehouse, which is why we are starting to move our treats and foraging products over to our new cellophane bags.

Cellophane bags are made from natural plant materials making them 100% biodegradable and compostable, our bags do not contain any toxins or harmful chemicals.

We also offer a brown paper bag service free of charge for our customers who prefer to use just paper products. Leave us a message when ordering that you would like your products packed in paper and we will do the rest.

My pet doesn't like .... can I exchange it?

Whilst our treat boxes are based on a pet's favourite treats and forage foods, we appreciate that not all pets like everything we put in our boxes.

Pet Storehouse are happy to exchange any product in our treat boxes for any food items we sell on the site with comparable prices and quantities.

Please leave details for your exchange in the customise box on the treat box page of your choice before checking out or drop us a message via email or through our online cha system.

Are you based in the UK?

Yes, we are based in Newcastle upon Tyne, UK

I'm struggling to place an order on your site, can you help?"

Yes, of course, you can email us at info@petstorehouse.co.uk

Fill out our contact form or through our online chat feature for any help you need.

What is your Returns Policy?

All the information on our returns policy and procedure can be found on our Refund Policy Page.

Can I visit your shop?

Unfortunately, collection in person isn't currently possible. We can only dispatch orders by mail and courier services.